Business Description:
Great Western Flooring is a high quality carpet, tile and flooring company with three retail design centers and an in home design service.
Categories
Flooring
Great Western Flooring Co
115 E Ogden Ave #101, Naperville, IL 60563, USA
(630) 357-3331

Service

Total Experience

Will Recommend

Julianne N.

Chicago, IL

Great Western Flooring Co

THIS COMPANY IS A MESS

STAY FAR AWAY. You do not want a company in this much disarray having access to your home or doing work there.

There is complete disorganization and lack of communication happening between the warehouse, laborers and everyone else I have spoken with at this mess of a company. I have not gotten a consistent message from anyone.

I paid $10,000 for vinyl flooring through the Costco program, thinking anything through Costco is trustworthy and well vetted. BOY WAS I WRONG.

First, mess: I am originally told by Great Western that because it was such a big job they were going to drop off product and start the project on the same day, starting yesterday Friday 6/2 and continue work onto Saturday 6/3. I receive email confirmations of a 6/2 start date. So I arranged my entire work schedule to be home to start this project yesterday, put most of our stuff into storage, cleared my house of any personal belongings (as instructed), and bought breakfast and beverages for the crew. I am ready to go.

Imagine my surprise on 6/2 when a single laborer in a small SUV arrives and informs me he was instructed by Great Western to drop off the product only, not start the project today as I was scheduled. He doesn't know when they are supposed to come back to actually install it.

I immediately call Great Western and I am informed that the laborers were double booked (if this so actually the case, why wasn't I called ahead and informed my work would no longer start at the scheduled time?!) and they would start on Monday. I reminded him that I have cleared my house of furniture and everything else and my two special needs children cannot live like this until Monday! He calls me back and informs me that will start Saturday, today.

So the crew arrived today and immediately sees that the things I discussed with the salesperson and was originally quoted for when I sat down with him at my home, most importantly the underlay, and are not included in my order and they cannot start work at all because they don't have the proper materials. I am told explicitly by the laborers that the floor cannot be installed without underlayment, which is obvious in seeing how thin and flimsy the floor itself is. In fact, these men they sent to do the job are not comfortable starting the work at all because it is a way bigger project than they were scheduled for and they are unsure the product I was sold will work in my house at all. HOW IS THIS HAPPENING?!?! Great Western measured and walked through my home themselves, I have a quote detailing the work required and I paid 10,000... how exactly was this information not passed along to the men doing the work?!?!

So I paid $10,000 and am left with NOTHING. I am attempting to contact people at Great Western and the only person I have heard back from is the sales person who informed me that underlay is against the manufacturer recommendation? This information is not what we originally discussed, it is in direct contradiction with what I was told by the installers and it doesn't make sense. This means the floor cannot be installed. It can't be installed if there is nothing to put it on.

So, in summary, I paid $10,000 and have nothing to show for it.