We have worked with Randy before when he installed our replacement windows. We were very happy. And, he came through again. In 2005, a large great room addition was added to our house by the previous owner. It has a huge picture window at the end of the room. Well, shortly after we purchased the house in 2008 the window panes began to leak in the top section. I called 2 different reputable glass companies to come look and give me a quote. They would not touch it. They worried that they might make it worse and it would require an entire new window if they messed up. Well, then we asked Randy about it. He was also worried. However, since he installed our replacement windows too he said he would do his best. After ordering replacement glass, his crew painstakingly scraped off the "lites" on both sides of the glass, replaced the glass panes and re-applied the lites again. I was prepared for paint damage. I was prepared for some imperfection. No, it was perfect. I don't even have to have a painter touch it up. His crew spent half a day restoring the window. I cannot say enough great things about Randy, George (his foreman) and his crew. Their level of detail and follow-though is surprising nowadays. They must take pride in their work. They impressed me and my husband. Also, his prices are very competitive and fair.