Terrence Michael Salon

Business Description:

Fort Myers Hair Salon, Terrence Michael Salon is this areas leading education based salon. Offering the latest in haircut and color techniques.

Categories

beauty salons & hair care
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Donna's Review

Service

Professionalism

Total Experience

Fort Myers , FL

Terrence Michael Salon

Over charged and had attitude

After reading such rave reviews I made an appointment and I had Cara as my stylist. I asked for three-dimensional color. I showed pictures and she said no I could have that, then I showed her the haircut and she said no she didn't want to cut the highlights out. so I asked for a partial chunky highlights that were not blond and not a lot just a little because I have dark hair and she made me super heavy light light light coppery blonde on my yellow skin which made my skin look washed out and when I didn't like it she gave me attitude. I ask her to use a deeper copper so I wouldn't look so washed out. She then put a different toner on it and charged me for her mistake. It was a bright copper so I went in there with brown hair that I wanted more dimension in and left there more less a redhead with very little dimension. the worst part was that she charged me $200 for a partial foil something that should have cost me at best a hundred $125-150 with the cut. I hate it It looks fake and so I called her the next day told her I was unhappy and again she gave me attitude. I still made an appointment and decided not to keep it first because I had a raging migraine and second because I did not have confidence that she would give me what I wanted and I was afraid she would charge me again. I am a retired hairdresser of 30 years who worked on design teams and was a color educator. I can tell you what I asked for was not difficult. When I was in the bowl getting the darker red I asked her if she could take a few pieces out so I could at least have 3 different colors and she put her hand on her hip and said " Well I will have to foil you again" in a tone that said she didn't want to . I do not recommend this salon or Cara. Make an appointment at your own risk and make sure you bring plenty of money.

comments

We at the Terrence Michael Salon take our reputation very seriously, which is why we've chosen to respond to this review promptly. We're sorry that this client felt that she was given an attitude by our stylist Cara, who we know was doing the best that she could given the many different photos that the client had supplied her with. It is quite difficult to arrive at a color/style when 10+ photos are provided as inspiration. Our prices are posted prominently on our website (which we assume she found, due to her referencing reading our many great reviews), and are quite reasonable given the quality of work and talent at Terrence Michael. As noted in this client's review, we offered to make the situation better for her, and have her come in to see another stylist the next day, but that appointment was cancelled and never rescheduled. It was not until a month later that we heard back from this client, when she came in asking for a refund, and it was when we denied her request that she chose to leave this review for us online. Again, we're sorry that this client felt that her stylist took an attitude with her. We're continually striving to provide the most comfortable and upscale salon experience for our many clients, giving them a look that they're thrilled with. If you haven't yet experienced our salon for yourself, come in and see what all of our many happy clients have referenced in our hundreds of great reviews!

Terrence Michael Salon commented on 05/27/2015