I would have given 4 stars, and possibly 5, if I had not waited 20 minutes after my appointment time. Amanda, who did a beautiful job on my hair, was "in the back" when I arrived and the receptionist asked me to sit in her chair and she'd be right out. After 20 minutes waiting, I asked if her Amanda was there. Apparently there was miscommunication between the receptionist and Amanda, who didn't realize I was waiting.