Chicago Flooring Innovations put in new hardwood floors and removed the old carpeting, and it is absolutely amazing--and the price was worth it. My experience was a very good one, but there were a few problems because the planning stages were weak.

They needed to let me know when to block off the elevator to bring materials and equipment in and take them away from the apartment. I think a lot of time was wasted because we had not done that ahead of time, but I didn't know the plan. And, that's why the product manager needed to tell me so I could make those arrangements. I just think it's a planning stage issue where all those things could have been taken care of; I could have helped a lot more if he had told me the plan.