This was my first time using Benjamin Franklin Plumbing and I thought they did a great job with what I needed from them. The service was great, they arrived right at the time we had scheduled and began working right away. I had hired them because my outside faucet was leaky and able to be frozen over easily, they came out and took a look at the faucet and replaced it with a frost free version of the same faucet. The only complaint I have is that I thought the cost of the faucet and install was a bit pricey. Overall I had a good experience with Benjamin Franklin Plumbing, I will use them again if I have need of a plumber, and recommend them to anyone in need of similar services.