We had a minor plumbing emergency and Benjamin Franklin Plumbing was able to send a plumber out on very short notice on a Saturday morning. We have a whole home water filter, which is not uncommon for our area, and on Saturday my wife and I attempted to change the filters. The filters hang off the piping on the wall, and in our attempt to change the filters the piping became loose and there were 70 lbs of pressure put on the pipes. The pressure flooded the basement. The plumber spent a couple of hours rigging the mechanism and hoisting to suspend the system so that we would never have the issue again. There have been no issues since he has come by and fixed our problem. We have a more local plumber that we use more frequently, and I might be inclined to prefer them merely because they are our local plumber. But my local plumber didn't have the ability to have someone come out on the weekend with limited notice and I like having both options available. Benjamin Franklin Plumbing's customer service was great and I liked that they were able to come out when our local plumber couldn't. I would definitely use them again in the future if we had another plumbing emergency.