A couple weeks ago I would have had a much worse opinion about Benjamin Franklin Plumbing. We have a sump pump because we get water in our basement a lot. We were having some issues with the pump, which is why I called them, but the technicians who came were telling me there was nothing wrong with the pump. I've been in this house for 14 years and I know a lot about sump pumps. They are supposed to turn on and off and this one wasn't. Well, I let it go for about 3 months because I was fed up, but then I called again and they sent the owner out to take a look. He told us he wouldn't leave until we were happy and he brought us a new sump pump, which is what the other guys should have done in the first place. Now we are happy with them and still work with them, but I did make it clear to him that I wasn't too happy with the guys who came at first.
The prices are extremely high.