I've used Benjamin Franklin Plumbing in the past and they are just very good at what they do. Most recently they came to replace a PVC drainage pipe for me. I was dealing with one of their staff members named John who was extremely courteous during the entire process. He really broke things down in a way so I could understand and have a clear idea of what was going on. They were just really great. It was fairly easy to schedule with them--I made a call, made a quick appointment, and they were there. In the snow, no less! Everything turned out great and I was very satisfied.