I've used Benjamin Franklin Plumbing at least three times, and each time, they always do a great job. Any time I need them, I give them a call, and they respond with an upfront estimate. They also provide me with multiple choices for how to plan out my future bill, which is really helpful. They put no pressure on me to make a decision, so I am able to choose what makes the most sense for me. Then, they provide me with a time frame and always arrive within it. The workers do great work each time, too. They're very quick and efficient. I have no complaints!