Management (George) will not return our calls
Thoght that Benjamin Franklin Plumbing was a good honest reliable company. So when we had a plumbing problem we called them. What a disaster. Cost if repair kept going up sand up. Spent over $17,000 on this bathtub leak fixed by the Deer Park branch of Benjamin Franklin plumbers. After paying them $$$$ We spoke to them about high price. Our plumber said he would refer our concerns if price to his manager George. George called and we were told we would get a $500+ refund by the manager George at that franchise. Although we thought it should be more, we thanked him and expected it to be in our credit card account. When that did not happen we called him and We were promised that it would be credited to our credit card. We have not received that credit to date. Called George and left many voice mail messages asking what account He credited since we had to use several credit cards to pay for the plumbing job. We are senior citizens on a fixed income and really need every penny.
We had a very bad experience with them to say the least.