This was my first time using Benjamin Franklin Plumbing and I had a very good experience with them. Carlos came out right on time and began working very quickly. Carlos was very pleasant and explained everything he was doing so I would know what was happening while he was working. The work was very neat and he cleaned up after himself so the room looked great when he left. He also told me about a service I might need based off what he had seen, but when he realized it was not something I needed he did not push that service and let it be. Overall I had a very good experience using Benjamin Franklin Plumbing and will continue to use them and recommend them to anyone in need of a quality plumbing service.