We had a toilet that kept running and one that wasn't filling up with water. We wanted to get the inside mechanisms replaced. LOVE Chad - he's always professional, on time, friendly and experienced. Our review has nothing to do with his service. However, we he called the company for pricing, it was $311++ per toilet to replace. Seriously! You can get a new toilet for less than that. We declined the service, cancelled our yearly Plumbing Repair Essentials Plan - because essentially it's like throwing money in the garbage because it covers NOTHING! - and I went to Home Depot, bought the parts and replaced them myself for under $100. We won't use them again ... WAY TOO EXPENSIVE!!!