We have worked with Benjamin Franklin Plumbing on multiple occasions and they have done excellent work every time they come by. They have done multiple jobs for us but most recently we were having issues with our hard water system that was installed by a different company. Chad came out, explained to us what was going on in terms that we could understand and began the repair. Everything went very smoothly and it's working flawlessly now! Chad also fixed one of our hot water pipes for our sink that we were having trouble with. He was able to quickly diagnose the issue inside the faucet and let me know how to contact the company that had the part. He later came by and did the installation at no cost! Very Happy!