Definitely worth calling again
I had problems with my airconditioner and the first tech (from another company) could not help me. I was referred to Benjamin Franklin. I had outstanding service from the phone support to the service technician. Chad, my tech, was great and went above and beyond even though the problem was something that should have been taken care of by the first tech.
I will definitely will call this company again and refer them to anyone needing an experienced and timely plumbing company.