I first became a customer of this shop when I was hit by another driver on my passenger side of my truck.

The first impression was great Matt gave me an estimate for repairs and it seemed a little high but I chose it above the rest because of the reviews and comments about the shop.

Sadly this is where it turned to the worse, Matt was let go for reasons unknown, I came in to drop off the truck and I reviewed the repairs with the new advisor.

After about a week and a half the truck was ready to pick up, a new advisor Jason was now in charge of my truck.

I was told by Jason the truck was ready to pick up, so I headed right over, I met with Jason and was told the truck would be right out they noticed it was a little dirty and wanted to clean it up, an hour and a half goes by and come to find out the door wasn't even on my truck when I got there, so I sat waiting for my truck to be "cleaned" and it finally shows up.

I go out to my truck to find a guy jump starting my truck, seems I was told the door was off the truck and the battery needed a good charge, assured by Jason that after driving a few miles it should be fine.

I get into the truck to find a nice white dust all over the truck and having to pick my wife up from work I was kind of in a hurry, so I let it slide, my truck started to run weird the truck was idling at 500rpms and struggling to stay running, so I called the shop.

They had me return the truck to fix the problem and investigate, I was left without a rental car for a week, costing me work and the ability to perform my daily tasks.

My truck was finally returned to me and I was told by Jason my battery was old and I needed to replace it.

I accepted it and just bought a battery even though it was running fine when dropped off for repairs.

I noticed that the emblems were not on my truck and that there was some defects in the paint, I addressed this with Jason and was told "I was supposed to put them on" lol first of all I am paying you to repair my truck why would I install my own emblems? But then was told later that it's because they were plasti dipped that I was supposed to plasti dip the new ones (new ones were never supplied but were billed to the insurance company).

There are about 7 total excuses that circulate the blame about the emblems.

Jason said he would get the truck in and get it fixed after getting approval from the owner.

Two weeks later nothing

Jason broke his phone 3 times during all of this and that was his excuse as to why I wasn't being contacted, I'm pretty sure my phone number is on file and they have land lines there??

Jason likes to point out that he was a fellow marine and we look out for each other, however he failed me misserably, we may be brothers in the corps but I retain my integrity.

Tired of all the bs excuses I called and talked to Eddie the shop manager, I came in to address the repairs, pointed them all out and was told they would contact the insurance company to get a repair approval and contact me in a week, I explained how Jason basically failed to communicate and dropped the ball completely and told them above all else I value communication, I was assured I would hear from them within a week.

Fast forward two weeks and I am calling again, and was told they overlooked the situation and haven't heard back from the insurance company, at this point I felt like I was ignored and neglected, so I asked to talk to the owner or someone higher up.

I spoke with Erik the general manager he assured me that he would resolve all issues and fix the problem to give them one more chance, so I agreed.

Today I picked up the Tundra after 2 months of back n fourth and I still have dirt in the paint.

I got told by Eddie that the dirt wasn't the main concern, but it's their paint!!!! Yet earlier when I addressed them with him he said it would be fixed.

Sadly I'll never go to this place again nor will I ever recommend them to anyone.

They go thru employees like a plague, I have no idea why but get told they were the fault of the reasons my truck wasn't fixed right.