Colorado Auto Body

Business Description:

Colorado Auto Body Mission Statement: To provide quality, professional collision repair coupled with un-compromised customer service.

Categories

auto body repair & painting
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Jeff's Review

Service

Will Recommend

Quality

Aurora, CO

Colorado Auto Body

Car has been back 4 or 5 times

Prior to being in an accident, i brought my car in for an estimate to have some trim work replaced around the windows. The estimate was fine and i wanted to have the work done, but got delayed due to work and finances. About 6 months later, I brought my car in for some insurance work after being involved in an accident and asked CAB to perform the insurance work as well as perform the window trim that i had received an estimate for earlier. When I got the car back about three weeks later, they had performed the insurance work - partially, but had forgotten to do the windo trim work. After inspecting the insurance work, it was noticed that CAB had missed a dent in the car that should have been handled by CAB as part of the insurance. So i had to leave the car for another week to have the trim and missed dent fixed.

After getting the car back the second time, approximately 3 or 4 months went by when I was driving down the road and a portion of the window trim started flapping in the wind. I brought the car back to CAB who said it looked like somebody had tried to break into the car. I find it weird that if somebody tried to break into the car, they would only partially pop of a piece of window trim. I paid for the replacement part as CAB said they would install free of labor. The same day after installing the new trim, i checked the trim before driving home from work and it was gone - it had somehow completely fallen off the car. I called CAB again and this time they paid for the part and re-installed it. This was yesterday (1/23). No issues yet!

Overall the customer service is good, but i have doubts about the quality of work and oversight being performed at CAB

comments

Hi Jeff
My name is Bill and I am the owner of Colorado Auto Body. After reading your review I agree and think we could have done a better job securing the molding on your vehicle. I wanted to sincerely apologize for all the inconvenience and time you had to spend on this matter. Please call me if this has not been fully corrected. My personal cell # is 3039490907. I know its will not make up for all the inconvenience but I sent you a couple of gift cards for Starbucks and King Soopers. Again my sincere apologies for the problem you had. We strive to get everyone 100 the first time and obviously this didn't happen.
Thanks again for being so patient.
Warm Regards
Bill

Colorado Auto Body commented on 02/03/2014