Satisfactory, took care of carpets and dog odor in room
Surface with a Smile cleaned three carpets in a house we just bought. One of the rooms was very large (19 feet long) and used to have dogs in it. Apparently the oils from their fur got down into the fibers and the smell of dog slapped you in the face; it was really bad. The carpet was too nice to replace, so we wanted to have it cleaned instead.
The first cleaning didn't get it all the way out, so they came back and super addressed it. We ran our vacuum over it and were able to get up a lot of hair, so they ran their machine over it. After that we vacuumed it again, and then they came in again and also used an odor killer. They were as thorough as could be and succeeded in getting most of it out. I don't think it's possible to get 100% of the smell out, but it's at a level that's much more tolerable. I'm happy they put in so much effort to make it the best it could be.
They were courteous, responsive, and professional. Their communication could improve regarding arrival times or adjustments. All-in-all everything was resolved and I'm very happy with the results. I thought the cost was very reasonable and I would use their services again.