I had a good experience with them. I used their services for the first time to have my home inspected for any plumbing leaks. The on-site technician was able to determine that there were no leaks, and he did so in a timely manner. It's not too big a deal, but I never received a receipt for the service. It was supposed to be emailed to me, and I would have liked a physical copy to have for my records.