I was informed that there would be a service charge for the tech to come out and assess the problem. I explained the problem to the lady on the phone and agreed to pay the charge. First, the technicians arrived late. Second, they did not have the equipment need to perform the task. They told me, that they were told it was a different problem. And to evaluate my issue they would have to go get a different machine. Then they said it might be tomorrow or the next day before they could get back. This was not what I agreed to in paying the service charge. I paid it. But I don't feel like I should have to pay it if they weren't even ready to do any work. I went with a different company who showed up on time and was ready to work, not just milk me for money.