This was our first time to use Decker's Carpet Cleaning. The man who came out to clean the carpets was very nice. He showed up on time, and he was very kind and understanding. We have two elderly dogs in the home, and sometimes they have accidents, so he took the time to use his black light thing to find those spots which were not visible to the naked eye. I really appreciated that! He went above and beyond for us, and he also did a very good job cleaning the carpets!