Business Description:
The Plumber Referred by your Friends. A family owned business with great warranties and a 100% satisfaction guarantee. Diamond Certified for 20 consecutive years.
Categories
plumbing, heating, and cooling
Albert Nahman Services
3333 Martin Luther King Jr Way, Berkeley, CA 94703, USA
(510) 216-4076

Service

Quality

Will Recommend

Marcia T.

Oakland, CA

Albert Nahman Services

Excellent customer service, skilled friendly technician[s]

I've called on Albert Nahman Plumbing and Heating three times over the past 6 months to fix various plumbing problems. A different technician has come each time, and each was wonderful -- both as a technician and as a person. Nahman trains technicians thoroughly in customer service as well as technically, and cultivates a healthy work environment so that they all have a positive attitude and seem genuinely to like their work and their customers while taking pride in representing the company at its best. The company defines a 2-hour window for each visit; the technician arrives on time and reminds the customer of the service charge before proceeding to diagnose the problem. Once diagnosed, the technician provides an accurate estimate of the costs of of parts and labor to fix the problem. Once the customer agrees to pay that price, the technician fixes the problem efficiently and knowledgeably, offering advice for further maintenance and care. On the most recent visit, the technician noticed that a toilet handle's thread was worn out. She called the shop to see if it had the very outdated replacement part in stock. It had ONE -- so she drove back to the warehouse to pick it up, brought it back and installed it for no extra charge. Plus she was a delightful human being, as were the previous two. I would recommend Albert Nahman for any plumbing problem. They're not the cheapest, but they're worth it.