Service issue resolved without a lot of hassle
I had an issue where the bill amount changed between the quote and the final bill due to some difficulty with the job. I was ok with paying more because the job was a more difficult than average but I was not happy that the increase was more than the additional labor time. With an email and 15 min phone call I was able to explain the situation and they compromised with me. I felt good they were reasonable unlike so many companies nowadays.