This was our first time using Steam Clean Express. I was impressed with the equipment in the back of his truck. It was definitely not a mickey mouse thing. The equipment was all high end, and the job turned out excellent. The carpet was really clean. The guy was very professional, very knowledgeable, and polite. It was obvious he really knew his stuff. He was respectful of our home and put little booty things on his shoes before he walked around inside. He called and gave an approximate time that he would arrive, and he was there within 15 minutes. We had a great overall experience, and we would definitely recommend them!