I do not recall how I found Smith Brothers Carpet Cleaning. I have very old carpeting in my home and I had them come out to clean it for me. The cleaners arrived on time and were respectful of my home. When they finished I noticed a spot that wasn't as clean as the rest of the carpeting so they came back out. They were very polite and they tried their best to take care of it. It had a stripe across it almost like the vacuum of the machine pulled more in one spot. I don't know if that is because of the age of the carpeting or what happened. I think they did their best with what they had to work with. I think perhaps it is just time to replace the carpeting rather than cleaning it again. However, Smith Brothers Carpet Cleaning and their team really did a good job.