Personal House Cleaner provide monthly housekeeping services for me and you know, they usually notify me of when the service is going to take place and they are consistent with that and sometimes they go far beyond the service that they are supposed to provide. I've been using them for a little over 2 years and I think I will continue. I think the owner operator stays involved with the clients, not over involved but interested and if you have an issue, you can go right to her and she'll address the issue promptly.