Empire Rent a Car is located in New York City. We provide car rentals, van rentals, SUV rentals, truck rentals, & airport car rentals throughout NYC.
1850 Imperial Ave, New Hyde Park, NY 11040, USA
Poor customer Service
Very arrogant management (Ian) There was a breakdown in communication in the rental process, possibly my fault because I accepted a verbal acknowledgement. I tried to relay my dissatisfaction to the so-called manager he continued to talk aggressively and condescendingly to me and knowing my temper I literally walked away. Good customer service goes a long way and bad customer service needs to be addressed.