Disappointed
I rented a 12 passenger Sprinter van to go to Florida for Thanksgiving. I booked it approximately a month before my trip and comparison shopped with several rental agencies in the city before deciding to go with Empire. My reasons for choosing them was they had a good cancellation policy, low deposit fee and we needed a larger vehicle with a television to accomodate our group. Picking up the vehicle went well enough. We did the walk through and they explained that the vehicle needed DEF fluid and an indicator would come on to let us know. As we left on our trip, I realized that the van had no TV which was one of the things that I asked about when I booked it. The vent in the vehicle leaked the entire trip; water was literally pouring into the van every time it rained and while we were driving down to Florida. Only the back light in the passenger are worked and there were three. So no one was able to read or see anything during the night. On the way back the check engine light came on and we had to pull over several times to check it and make sure that it was ok. When we returned the vehicle, I explained all of this to the manager on duty and she said that the vehicle was brand new and that there wasnt a guarantee that I would get a television in my vehicle. I explained to her that that was one of the things I asked about when I called and the website didnt say anything about a specific request, in fact all the vehicles pictured on the website had images that included a 24inch in all of the vans listed. So needless to that is false advertisement to show something that you arent going to provide or isnt guaranteed. The manager gave me a 50 credit, on a 1800 rental which is NOTHING. Imagine a 18 hour drive with rain coming in through the roof, check engine light and no television with children in tow. Needless to say I was VERY disappointed with the experience and felt like the could have done more besides offering me a nicer vehicle the next time around, based on this experience that might never happen.