Pros:
- Cost per mile

Cons:
- extremely rude staff and owner
- old dated cars that don't feel safe and lack every basic feature (they have an old ac and that's pretty much it)
- extremely small lot, makes getting in/out and park very difficult
- hidden fees
- worst customer service I've ever encountered
- paperwork takes forever to be processed

The front staff and apparent owner, Ian kusinitz, were by far the rudest staff I've ever encountered in my entire life. The front staff yelled at us numerous times, delayed the process (and yelled when we asked if we were finished), called us annoying, ignored me (the renter) to speak to my father, and eventually kicked us out. The owner barged in as we were discussing the recovery fee (they claimed it's forced on them by law to charge the customers when really it's a fee on them and not all companies charge it) when he slammed the door open, grabbed the paper out of my dad's hand and yelled at us that we owe him $4 and to pay now; he then stated we were "getting on his nerves since yesterday" and told us to get the $@!#% out before he yells at us further. When asked how we got on his nerves he stated because we parked inside the lot on direction of one of his employees and didn't move it (the lady was processing our paperwork and we couldn't move it). He continued to yell at us until yelling to leave. Not only is he abusive to his customers (he yelled at several the day before) he's abusive to his staff members who are then rude and abusive to the customers. This was one of the worst experiences of my life. Will NEVER return or recommend. Avoid this unorganized disaster of a store unless you want to encounter loud, rude, and mean staff members. Even though their prices might be cheaper their cars are from the 90's with very limited features (the windows have to be manually rolled down!) didn't feel safe the entire time using the truck, would rather pay more for better quality service than this garbage.