A total pleasant and professional experience without any hassles.
My wife's car was involved in an accident with another vehicle rented through Empire. Maria Garcia from Empire reassured my wife on the phone that the damage done to her car would be fully and thoroughly handled. True to her word, Ms. Garcia and staff were quick to... Read More
Great customer service!
Beverly was awesome! Helped me out of a though situation. Great customer service, great energy ,and nice cars. Read More
Great experience
Beverly at the Pennsylvania Ave location in Brooklyn was a pleasure to work with both on the phone for booking and pick up/drop off in person. The SUV I rented was new, clean, nice to drive, and the price was better than anywhere else in the area. I’d definitely... Read More
Overall - Great Experience
Beverly was very nice and attentive. Loved the gentleman that pulled the vehicle to the front. He explained everything about the sprinter in detail and was very helpful in describing the functions of the vehicle. Would definitely recommend to others. Read More
Beverley was great!
Beverley assisted me in getting my car rental. She was super helpful and offfered excellent customer service! I recommend her to anyone looking into renting out the New Hyde Park location. Even when plans changed, she was very flexible and make me feel comfortable... Read More
THIS COMPANY IS A RIP OFF, THEY OVER CHARGES PEOPLE FOR THEY CARS, THEY WILL TELL THEM ONE PRICE AND THEN CHARGE THEN ANOTHER, I HAD TO TAKE THEM TO COURT FOR MY MONEY, THEY DIDN'T SHOW UP AT COURT. THAT GOES TO SHOW YOU THEY ARE GUILTY OF RUNNING SCAM'S, I GOT PART OF IT. I WON MY MONEY JUDGEMENT IT'S IN BLACK AND WHITE. NOW I HAVE TO TAKE FURTHER STEPS TO GET THE REST OF MY MONEY. I ADVISE NO ONE TO RENT FROM THESE PEOPLE, THEY HAVE ILLEGAL IMMIGRANTS WORKING THERE TO DO THEY DIRTY WORK AND TO RIP PEOPLE OFF THEY MONEY, WHILE THEY SIT BEHIND THE SENSE, BUT ONE THING I DO KNOW THEY ARE GOING TO PAY ME WHAT THEY OWE, BECAUSE I WILL TAKE FURTHER ACTION AGAINST THEM, THE WORKERS ARE VERY NASTY AND DON'T KNOW TO TALK TO PEOPLE, MANAGEMENT IS NASTY AS WELL. BE CAREFUL WHO YOU RENT FROM OR GO TO ANOTHER LOCATIONS ,NOT THE ONE ON 835 PENNSYLVANIA AVE, BROOKLYN N
THIS COMPANY IS A RIP OFF, THEY OVER CHARGES PEOPLE FOR THEY CARS, THEY WILL TELL THEM ONE PRICE AND THEN CHARGE THEN ANOTHER, I HAD TO TAKE THEM TO COURT FOR MY MONEY, THEY DIDN'T SHOW UP AT COURT. THAT GOES TO SHOW YOU THEY ARE GUILTY OF RUNNING SCAM'S, I GOT PART... Read More
Great experience
This is my 2nd time renting a car from this location. Even thou it is a bit out of my way. The customer service and the whole process was just flawless. Great place I would give it 10 stars if I could. I will be back on my next visit down for a 3rd time. Prices are... Read More
I LOVE THIS COMPANY
From cars to sprinters they are the BEST ! ALWAYS use them ! Read More
Brooklyn Office is Superb just like the Bayside office that has moved to New Hyde Park.
I have been using this rental service for over 20+ years and I have gotten the same quality of service from Day 1 until now. Thank you brothers...Robert, Adam, Eon and the rest of the family. Most important is the support staff, Gloria, Georgie, Patty, Marilyn,... Read More
Top of the Line Service!!!
They Got The Dopest Selection Of Sprinters, I Really Enjoyed My Family Vacation !!! Read More
Excellent service
I needed a rental to go to Atlanta and spoke with Maria to set the reservation, she was a great help setting everything up. When I arrived at the Brooklyn location to pick up the vehicle, Beverly made sure everything was in order and even got an excess charge... Read More
above great
Beverly, at the Pennsylvania Avenue Brooklyn, NY location is the best!!! She is very knowledgeable, pleasant, and polite. She explained all details of the contract, and I would Come again and also recommend customers to this establishment Read More
First Class Service
This company is A++++++++++ I have rented multiple trucks on different occasions. I have also rented different trucks for different tasks from box trucks to 15 passenger trucks. The variety in inventory is one of the strong points as well as multiple locations makes... Read More
A+ service
Everyone here are great people the service is top notch I have rented here plenty of times and it is my go to place to rent..A++ service Read More
Great job!
Great customer service speedy service always nice when I come into town never any issues with getting or returning a rental.. great job Beverley !!! Read More
Great Experience Overall
Ok I had a great experience and everything was thoroughly explained by Ms Beverly. She was very patient with us. Thank you Read More
Ecellent Service
I take my hats off to Beverly! Her customer service skills are beyond exceptional. Beverly made sure I got the vehicle that I needed for my birthday weekend. From the time I walked in the door until the time I drove off the lot with my 15 passenger transit rental... Read More
Excellent Service at Pennsylvania Ave location.
Beverly was super helpful and I had an excellent experience renting from Empire. Read More
amazing if not perfect
amazing if not perfect Read More
EXCELLENT SERVICE AT PENNSYLVANIA AVE IN BROOKLYN NY
I was at my wits end when i remembered my daughter had rented from Pennsylvannia Avenue. I did not know the name but i remembered the location and headed straight for it and called the # to verify. It was Empire and im happy that i found them. I would recommend... Read More
