Excellent service, professional loaners
We started our booking from Hungary, Maria helped a lot from the first moment. It was my first car-renting in the USA, I was a little bit excited. We arrived to the office, Maria and her colleague did everything. Offered a great insurance, the road to Canada and... Read More
Poor Business Practice
From out of town ,family emergency,didnt get car on time Beverly refused to honor the deposit and give another car nor refund my 200.00 .... just that she is sorry .. I was able to cancel the additional car insurance I purchased thru my company .. NEVER AGAIN .. Read More
All around positive experience
Good selection of vehicles at good prices. No complaints Read More
Thanks a million
I want to thank Maria for helping us out so much. It was greatly appreciated. I will do business with this company in the future. Read More
Excellent Service
Good Service Read More
Excellence can Only Describe the Service!
Thank you Maria for handling our claim. We practically didn't lift a finger in this entire process. From the time I got in contact with Maria, it was all smooth sailing! I just dropped off my car, had a loaner waiting for me to jump right into. Approx. 5 days later,... Read More
Maria Garcia handled my account and did so beautifully!
Thanks for everything Maria Garcia! Great job handling my case! Read More
RENT & REPAIR- TOP NOTCH SERVICE
From start to finish my experience w/ Empire and Hitch King was first rate. Quality people and quality workmanship . Maria G was thorough and diligent working with the insurance adjuster to get our claim processed fast, Keven's friendly demeanor and fast pace got... Read More
Renting from the Bruckner is the best spot!
Gloria Davila is amazing she was very warm and welcoming. I met with her before the day of pick up and everything she promised us happened. Gloria has great customer skills, punctual, and iiS amazing!!!!!!! Read More
Super Easy
I rented from them to take a trip to Chicago. The process of renting the van was nice and easy and was able to pay in cash too. When getting the van it was in a clean condition and it fitted all the passenger that I had to take around. I would recommend this to... Read More
Amazing customer service!
My roommate and I had a great experience with Empire Rent a Center. The rental was simple and straightforward, and the staff was incredibly courteous and helpful. Specifically, we were extremely thankful to Beverly (Pennsylvania Ave location), who not only helped us... Read More
Excellent service n Beautiful staff. I enjoy my trip yesterday.
I had a rental wt Empire from the Fordham Rd n all I could say is I will keep them for future rentals. Miriam n her staff service me as soon as I step in the office, I am very pleased. Thx u again. C u soon Miriam! Read More
I used the serve on 4 occasions.
The individuals that register the cars is very professional, especially Maria. Read More
Totally A Great Experience
Had the pleasure of deal with the Branch Manager, Gloria D. She was pleasant and very attentive to my husband and my needs . She was a blessing. Kudos Gloria for being the go to person who was helpful and understanding Read More
EXCELLENT!!!
Maria G was the BEST!!! My insurance company wouldn't return my phone calls when I needed a supplement to the repairs and Maria made it happen. She did a great job dealing with them and getting the supplement I needed for my repairs. Read More
True professionals
Maria G. Was the most helpful person I have ever dealt with. She works diligently and honestly. When my experience was over, we looked back and said "wow, she actually was working for us". The rental car company and empire are truly blessed to have such an angel... Read More
Maria Garcia
Thank you Maria Garcia from EmpireRAC. I needed a rental and the company arranged for everything seamlessly. Customer Service was excellent. The staff was professional and very courteous. Read More
Beverley at the Penn. ave location in Brooklyn was very kind and courtious!!
Beverley at the Penn. ave location in Brooklyn was very kind and courtious!! The van I was givien in place of what I had asked for was bigger and better and for the same price as the cargo van I wanted. She made it happen quickly and painlessly. Thank you iwill... Read More
Long Island City
After having trouble with a different rental company. I called Empire and had the pleasure of speaking with Mike. He was very helpful and kind. I needed a car asap and he was able to get me a car right away and let's not forget the price was great!!! The car... Read More
Very good service
I rented from empire and it was a great experience nice car and very professional service will definitely used them again. Read More
