Beverley at the Penn. ave location in Brooklyn was very kind and courtious!!
Beverley at the Penn. ave location in Brooklyn was very kind and courtious!! The van I was givien in place of what I had asked for was bigger and better and for the same price as the cargo van I wanted. She made it happen quickly and painlessly. Thank you iwill... Read More
Long Island City
After having trouble with a different rental company. I called Empire and had the pleasure of speaking with Mike. He was very helpful and kind. I needed a car asap and he was able to get me a car right away and let's not forget the price was great!!! The car... Read More
Very good service
I rented from empire and it was a great experience nice car and very professional service will definitely used them again. Read More
Excellent customer service
Beverly at the front desk was amazing. She was delightful and courteous and very helpful. The customer service there was great. Read More
poor rental quality Rental
I rented a Car from this Empire at 600 east Fordham Road 5/19/18 in am. firstly the lady'' Maria could not find my Reservation, she had to look for quite sometime. I then told her that I had it change for pick-up to Fordham Road due to location. Secondly, the... Read More
Superior service and accountability !
I did not rent a vehicle from them but if I had I’m sure the experience would be just as great. I was hit by a driver who rented one of their vehicles and they took care of everything. From the pickup, to the repairs, to the delivery of my restored vehicle. Maria... Read More
Exceptional Service!
Our company van broke down and we were on the verge of panicking lol. Patty was amazing to talk to, we laughed a few times and before I knew it, I was already in a car. Speedy service, good people, good cars, good deals, no dissapointments. I recommend this place.... Read More
Excellent overall.
The staff at Penske's Bruckner Blvd location was exceptional.George,Patrick and last but not least Gloria D.She was so welcoming,efficent and went above and beyond to assist us in our truck rental needs.We were absolutely pleased and will highly recommend... Read More
Maria Garcia
I want to thanks Maria Garcia from empirerac, I had a situation on one of her rented truck to an other company it was like a hit run so I didn't know what to do ,I have capture an pic of the truck ,it had the company contact so I call ,Maria grab all my info an had... Read More
GREAT SERVICE
NICE CAR RENTAL .EASY FIND STAFF HELPFUL. Read More
Gloria is the best
Gloria D the Branch Manager at EMPIRERAC in the Bronx location is the really the best. She was so fast to respond and she took so good care of us we will never forget it ! Se gave us excellent service and was really clear and took care of everything very fast and... Read More
Horrible Service
The 12 passenger van I booked was so filthy I could not use it for the business need I had last weekend. I ended up using a professional car service to meet my group at the airport. When I returned the van to the Bronx location and complained, all I got was,... Read More
Van rental from Empire on Pennsylvania Avenue
I rented a van from Empire with no prior notice. I got the van rented the same day I walked in. I would like to thank Beverly for excellent customer service and making me feel comfortable. Read More
Professional and Courteous Customer Care in Bayside, NY
This company is so awesome! I have been more than satisfied with them for perhaps 10 years, probably longer. Customer Care is awesome-friendly, polite, professional and earnest. The staff is knows their job well and performance is great. I would recommend this... Read More
Fordham empire car rental
Love the price cars and service very flexible and great staff been there twice and I recommend it to anyone go to Miriam in the Bronx she’s the best Read More
5 stars for Chris and the College Point Team
We have been working with Chris and his team over at College Point for many years. We are a local family owned business and at times need additional vehicles last minute and Chris has always come through for us. We love working with you and will continue to work... Read More
Chris in College Point
I’ve been dealing with Chris for about a decade and I never heard the words “I don’t have” and “I can’t help you today”. This experience is by far one of the best business relationships I have. His respect and willingness to come through for any matter is a rare... Read More
Wonderful Service
Empire Rental has been my go to car rental company for the last five years. Chris the manager in College Point is wonderful, professional and responsive to requests. I highly recommend Chris in the College Point Office for anyone's rental needs. Read More
I was not satisfied. The cars were crappy and their prices fluctuate. They tell you one thing over the phone and in person and when you get there it’s a whole different story
I was told one amount by one person and when I went to reserve a second time they charged me $100 more to rent a car to go the same distance. The employees did not want to work with me and not to mention when I picked up the car the first time it was making noises I... Read More
Disappointed
I rented a 12 passenger Sprinter van to go to Florida for Thanksgiving. I booked it approximately a month before my trip and comparison shopped with several rental agencies in the city before deciding to go with Empire. My reasons for choosing them was they had a... Read More
