Exceeds expectations
About a month ago, I contacted your company thru one of your agents, Fernanda Lopez, to make arrangements to pick-up and transport a limousine from New York to my home; this was my first experience with shipping a vehicle and Ms. Lopez helped make it a pleasant one; I do not take service that "exceeds expectations" for granted and therefore felt compelled to write this note.
I am a VET and purchased the limo to provide "free" transportation to my fellow Vets, as well as the elderly in my small community; Ms. Lopez helped our dream to become a reality and on behalf of the VIP's ( at least they are to me), please pass on my accolades, and recognition of Fernanda's professionalism not only to her but to her management team as well; it is because of her personal attention and service that I am rating your company a five star provider and awarding Ms. Lopez a "six star" rating.
Thank you very much Ms. Lopez, may God bless you and our nation.