This was my first experience with Ship a Car. I was shipping a motorcycle and Theo Brown was the person who walked me through the entire process. His patients with all my questions and customer service skills are very much appreciated. He provided me with his direct line and provided me with the drivers information and phone number. The communication with the truck driver was awesome as well. The bike showed up on time as promised by Theo and the driver. Theo even took the time to follow up with me to make sure I recieved my bike and everything was satisfactory . I'll definately tell others about Ship a Car and Theo. Thank you very much!