I hired Sundek of Washington about 15 years ago to do the original deck around our pool. At first, the deck did not look quite right. There were slight cracks in it and it did not seem to be sticking well. Sundek came out a few times and tried to fix it, but it was still not what we wanted. I decided to go to the Dallas management of Sundek and complain to them about the poor service. They sent Bob, the general manager, and a team out to my house to evaluate the situation. Bob explained that they really did mess up and this was not the quality of work they wanted to represent their company. I was impressed that a company now in days stood behind their mistakes and promised to make it right. This demonstrates their company's integrity and defiance. Bob explained that they reorganized their company by changing their management and getting new products. They spent a few days carefully fixing our deck, and made sure I was happy with it once they were done. I always knew what was going on at every step of the process. My backyard deck is ABSOLUTELY PERFECT NOW! My backyard is my refugee; it is where I come to relax. Now that it looks beautiful, I can fully enjoy it and invite friends over! The crew went out of their way to help me move my furniture back to its place as well. The new management and crews are professional, polite, technical, grounded, and kind. I recommended Sundek of Washington to friends and family, which I only do when I am sure they will provide great service. I am so impressed with Sundek of Washington and trust that they will provide great service to everyone who hires them!