Business Description:
Edmonton's Premium Asian Import Service and Repair Specialists. Uncompromising Quality/ Unparalleled Service
5 94 reviews
Categories
auto repair & service
Apex Specialized Automotive Inc.
12803 52 Street Northwest, Edmonton, AB T5A, Canada
(780) 478-3519
http://www.apexspecialized.ca

Service

Will Recommend

Professionalism

Darryl

Edmonton, AB
Apex Specialized Automotive Inc.

Complete service failure, no return call after two days affter a meeting two days earlier that they stated they would!

After taking the car to Best Engines, a whine that was reported on my invoice suspected of being a transmission issue and also main engine issues by your Tech JOSH turned out to be two PVC hoses placed on the wrong inlets! How could a certfied mechanic and shop that states it is the leader in asina auto repairs not find this? Why would they not simple see the error? The hoses were also completly differant sizes so mixing them up is a mystery? You almost had me pouring in another un needed 2,000 to 3,000 thousnad in repairs that was a simple swith of PVC hoses! WOW!

comments

Well, we made a mistake. All we can do now, is learn from this, adjust our procedures and ensure it doesn't happen again. Josh did get ahead of himself trying to pin down where this noise was coming from. He got bit by the KISS principal (Keep It Simple Stupid) thought too much into it and went down the wrong path. To be fair, there is much more to this story, but out of respect for our client's privacy we will not reveal any more details. We apologize for our error and we are currently working with this client to come to a satisfactory resolution.

 Apex Specialized Automotive Inc. commented on 09/03/2011
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