Business Description:
Edmonton's Premium Asian Import Service and Repair Specialists. Uncompromising Quality/ Unparalleled Service
Categories
auto repair & service
Apex Specialized Automotive Inc.
12803 52 Street Northwest, Edmonton, AB T5A, Canada
(780) 478-3519

Service

Will Recommend

Professionalism

Rob B.

Edmonton, AB

Apex Specialized Automotive Inc.

Will not be going back. Bad service and work

I brought my car in to get the stock suspension and new tires. It started with that they asked me to call a week in advance so they can make sure they can get the tires I wanted in. I then brought my car in a week later.
I had to call them about 2.5 hours before they closed as they had not called me about anything yet. I was told that they are still waiting on 2 tires. I was then told that they would call me in an hour or so to let me know whether or not I could pick my car up that night. I did not receive a call. I had to call them again the next afternoon to ask if it was ready for pickup.
That afternoon when I went into the office there were 3 people in the office, one talking with a customer. They all ignored me for a couple minutes until I finally had to say that I am here to pick up my car.
They had to do an alignment after installing the new suspension and after charging double the amount of time it would normally take(which they said was because of the model and after research I've found that was not completely true and should not have taken so long) and now the alignment is off. The steering pulls slightly and the steering centre is noticeably off.
I will not be going back to this shop and would not recommend it to anyone.

comments

Hello there Rob, I'm very sorry to hear about your unpleasant experience you had during this visit. My name is Tyler and I am the new Manager here at Apex, I would love to have you give me a call sometime and maybe we can earn your business back with our new implemented policies that have been put in place. We strive for professionalism and great communication with our customers so the ball will not be dropped in the future. We do appreciate the feedback though!

Apex Specialized Automotive Inc. commented on 05/11/2016