The Embrey crew was very professional and polite. They were sensitive to our needs and our possessions. The only problem(s) we had were that even to date we cannot find 3 small frying pans as well as a large ceramic coyote. The boxes marked "pots and pans" did not contain these missing pans and other large boxes marked "fragile" did not contain the coyote. We still have more boxes to unpack and hope that these missing objects were put in one of the unpacked boxes. Some other small kitchen items seem to have been just thrown into boxes. For the most part we are very happy with the service and would recommend Embrey to anyone that needs a service of the moving nature.