When I researched window companies for the 40+ windows in my home to be replaced I set appointments with about 6 different companies to come in and show product and give quotes. After speaking with Michael Wright, the owner, I thought that I had found a company with the honesty, integrity and commitment to quality that I value being a craftsman myself. Unfortunately, this transaction could not have went more wrong.
1) They did not show up to take measurements for windows when they had agreed to until I threatened to cancel. (Wish I had now)
2) The crew that came out to my house did not perform in a clean professional manner as expected. I even had to fish glass and nails out of my pool that is 20’ away. I was also picking up glass pieces around my house for 6 months after. Worst part is, they had the needed tarps so this didn’t happen and left them folded up sitting in my yard!
3) The quality of the windows are not what was expected. They are not much more efficient than what I had and did not cut the noise as much as the Pella windows I had installed myself at my old house that I bought from Lowe’s. The screens are junk and don’t fit right either.
4) The installers were not only messy but the work was unacceptable. I had to have them come back out several times to fix various issues. Michael said he needed to cover costs and asked to be paid but promised to fix the remaining issues. He personally came to my house and seemed to really care so I stupidly paid them before all issues were corrected. Now I can’t get a call back still even a year later. So I still have window sills that look like they were cut by a caveman with a dull rock and screens that don’t fit and a few other irritating flaws like the windows not being plumb and square to close as they should.. 😡

My next door neighbors got recommended to WINDOW WORLD when they asked because their work, professionalism and product was superior at my brother in laws house that was done a week before mine... AND THEIR QUOTE WAS CHEAPER. Can’t believe I got duped like this.