Hayward Auto Care has always done a great job for me! This was not my first time using them. I've been taking my cars to them for quite some time now! They are an honest and trustworthy company. I usually only talk with the owner and the friendly lady at the welcome desk. I have not spoken directly with the technicians. However, whenever I bring my car in they are always good about calling me to tell me what they find when they assess the problem, they explain best and worst case scenario and what they think should be done to fix it. They also take the time to answer any questions that I have. If I call in they are quick to return my calls. I feel their pricing is very reasonable and they do a great job with their work and repairs. They stand behind their work which really counts too. For all of the aforementioned reasons, I would tell anyone I highly recommend Hayward Auto Care!