I had hearing $@!#% that I bought down in Georgia from Audibel. When I moved, I went to Johnson City Audibel Hearing. I've had to had my hearing aid sent back to the manufacturer and it took about a week. Other than that no problems. They'll always call me and they are willing to help. They are very good people. You couldn't ask for any better. I continue to use their service because I've always had excellent service from Audibel. I recommend them highly. I have told people about them. Anyone that has hearing problems, I tell them about them.