Business Description:

Chem-Dry Carpet Cleaning

Categories

carpet & upholstery cleaning
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Joyce's Review

Service

Professionalism

Total Experience

Franklin, MA

American Chem-Dry

serviceman would not move light furniture

If I'd know you don't move light chairs, end tables and magazine holders, I never would have hired you. Serviceman stated that if my spouse didn't move them, he would only clean in front of them and around them.

She has severe arthritis and hurt herself moving what he wouldn't move.

comments

When customers make an appointment they are advised to remove light, valuable, and breakable items from the areas to be cleaned. This opens up the areas so our technicians can successfully move end table, coffee tables, chairs, etc. as they are cleaning. Unfortunately, if this is not done then it proves very difficult for us to move things due to liability reasons so we clean the traffic areas only and charge accordingly. Based on our records the areas were full of clutter, nothing was moved, and our technician had nowhere to place items as he was cleaning so therefore our technician cleaned the traffic areas only and charged accordingly. We even honored the Val Pak discount. Not sure what more we could have done under the circumstances.

American Chem-Dry commented on 07/14/2011