Five stars for American Chem-Dry. Their timeliness was excellent. They quickly scheduled me in after I called and then appeared on time. They were very efficient all the way through. We just moved to this area and I don't know any of the merchants yet. When I bought a wall-to-wall carpet for our bedroom from a local company, I asked them to recommend a firm that could clean some area rugs and a sofa. They recommended American Chem-Dry. I liked the carpet company where I bought the rug. It was a family business and I trusted them. They steered me correctly by recommending American Chem-Dry.