American Chem-Dry is a fabulous company. They are friendly and responsive. They always do what they say they will do, and that is one of the reasons every experience with them is wonderful. I cannot say enough good things about Chris. He knows what he is doing, and I completely trust him. We have a high-end home, and I think they do an excellent job keeping it that way. I look forward to each cleaning experience. I highly, highly recommend them. I had no idea that a company could be so responsive to customer needs in the way American Chem-Dry is.