From the first phone call to schedule the pickup to the delivery of my oriental rugs after cleaning, this company was a pleasure to do business with. They even picked up at one address and delivered to another (I was in the process of moving). I also had a piece of upholstered furniture cleaned. Drew (the service person who is also the owner) was honest about the expected results (it was an old piece) and very careful with the furniture. He even put casters under the legs so as not to scratch my new wood floors. I would definately use them again and recommend them to others.