Business Description:

Chem-Dry Carpet Cleaning

Categories

carpet & upholstery cleaning
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Elizabeth's Review

Service

Professionalism

Total Experience

Easton, MA

American Chem-Dry

Arrived late and skipped some furniture.

I was expecting to see the Chem-Dry guy between 9 and noon. At 11:45 I received a call telling me he would be there at 1:30! So my entire day was shot waiting at the house. Once he arrived he cleaned the two wing back chairs, love seat and an area rug that was stained. He also cleaned the pillows but skipped cleaning the two ottomans that match the chairs. He asked me to take a look after putting all his equipment away. I asked about the ottomans and he said they didn't look that bad. However, once everything dried the two ottoman's are now a different color. It looks ridiculous. I now need to somehow clean the ottomans on my own.

comments

This issue has been resolved. American Chem-Dry is returning this week to clean the ottomans and have given the customer an early morning appointment so there will not be any delays. Unfortunately, the day we originally did this cleaning our technician we tied up waiting for a customer which set our day totally off schedule.

American Chem-Dry commented on 06/03/2013