We weren't happy with our previous carpet cleaning company and decided to try American Chem-Dry. The whole experience was excellent. I got to speak to someone on the phone who explained the pricing and options available to me. The guys that came to my house were courteous and professional. They also arrived within the time frame I was told that they would be there. I was very happy at how clean my carpet came out and how much faster it dried over previous services. I highly recommend them.