Business Description:
Categories
carpet & upholstery cleaning
Teasdale Fenton Carpet Cleaning
12145 Centron Pl, Cincinnati, OH 45246, USA
(513) 797-0900

Service

Quality

Will Recommend

FRANCES F.

New Carlisle, OH

Teasdale Fenton Carpet Cleaning

WOULD NOT RECOMMEND!!

On November 2, 2016 I hired Teasdale Fenton to clean carpets at a rental that I moved out of. They were having a special for 5 rooms and a hallway of carpet cleaning for $99.00. I was told they would arrive between 4-6 pm. They began calling me early in the day asking to arrive earlier. I was busy painting at the new home and told them that I was not able to meet them. I had my day scheduled around the the 4-6 pm appointment. Finally after they called me several times asking to come earlier, I agreed to meet them. They no sooner walked in that they began telling me that the carpet was worn in places. I wondered how you can tell that those areas are worn before even cleaning them?? I felt like they were making excuses for their lack of cleaning before they even started the job!! There was a stain in one of the bedrooms that I pointed out and before even attempting to clean it, they stated that it most likely would not come out (not surprised it didn't ). They were in and out of the house in 15 minutes. I did a walk through and not surprised that the carpets didn't even look like they'd been cleaned!! There is no way that 5 rooms of beige carpet and a hallway can been cleaned professionally in that short amount of time unless you have a magic wand!! I then realized why my appointment time was changed to 4 hrs. earlier. If they were doing all of their jobs that quickly. Once they were finished, I let them know that I was not happy with their work. They asked me to sign a paper stating that they had cleaned the carpet and that I was satisfied. I refused to sign it. I called their office after leaving the property and asked to speak to a manager. I spoke to a female, who stated that she was the manager, and voiced my complaint. She stated that she would consult with another manager and call me back that same evening. It's been 3 weeks and I've heard nothing back from them. The other issue I have with this company is that I was not told after the fact, that there would be an additional environmental/disposal fee tacked on (not told about in advance) to the "$99" special making my total $119.55. The bottom line is that they did a horrible/fast cleaning job with very little effort in the cleaning of my carpets! I have filed a complaint with the BBB of Cincinnati and Teasdale Fenton still has not resonded to my complaint. I would not recommend this company to anyone!!