My second truly negative experience with Alaskan. I swore I would never call again but I had a rental house with a pregnant woman living there and the a/c compressor valve was failing. I scheduled an appt. Between 3 and 6 and at 7 nobody had shown up. I called, left a msg and finally someone called back but seemed unclear as to who I was or why I called. A whole day wasted because of them. Fool me twice I guess.