I just recently fired another company and was looking for a replacement. Alaskan sent 2 very young and respectful gentlemen to perform this annual review. Jerry and Mark called about a half hour before to let me know of their approximate arrival time. I make it a practice to watch when people do work at my home, so that I understand what might be needed going forward. Jerry explained what he was doing while he inspected the system and told me what would be needed going forward. He did a thorough inspection, although he did not check and clean the coils, which had been a part of prior inspections by the last company. That would have been an extra charge with Alaskan. I have 2 suggestions - 1) give the customer a better idea of when the technicians will arrive, beforehand. I was given a 3 hour window from 11-2. The technicians arrived at 1:50. I could have run some errands in the morning had I known their approximate arrival time was going to be so late. This did not make me happy. I do not blame the technicians- I consider this to be a scheduling issue at the office. 2) Jerry indicated that the motor was leaking oil and I should consider replacing the motor. He was going to get back to me with a price for a new motor. Then later on in the inspection, he said the AC unit was running at high amps, which suggested to him that, rather than a new motor, it is near time for a complete replacement system. From the previous company, I was accustomed to receiving paperwork showing the readings and amperage numbers the technician found- Alaskan does not do this. Some customers may not care, but I want to see definitive proof before spending a ton of money for a replacement system.