This was my first time using Alaskan Air Conditioning & Heating, and part of my experience was very good, but part of it was very bad. They were great about sending someone out to see what the initial problem was. Someone was here in about two hours from the time I called to find out what was wrong with the air conditioning unit. They ended up having to install a new A/C unit and air handler, but the air handler was put in wrong so the straps broke, and I ended up with water damage in my house. The crew who came out to fix the straps on the air handler were good at fixing the unit and making sure everything was okay with it, but then management wouldn't respond to my calls to fix the water damage to my house. I ended up just filing a claim thru my homeowner's insurance and because I did that, we did get paid for the water damage, but it took about four months to get everything settled and fixed. I will not be using Alaskan Air Conditioning & Heating, and I will not be recommending them to anyone, either.