I had the absolute worst experience with Arrowhead Auto Body fixing my vehicle from an accident that was covered by my insurance. When my insurance company called to get my car into gets fixed they suggested Arrowhead since they were in-network. I thought I had heard good things about them so I decided to get my vehicle fixed with them. Little did I know how much of a headache this would turn into.
When I first brought my car in to be looked at to figure out what parts they’d need to order I had my first impression of their customer service. Jen, the person I worked with, took pictures of my car and ignored my concerns about the center console damage and the front end of my vehicle that had been dented. They only ordered parts for the rear of my vehicle and ignored the rest.
When I got my car back and noticed only the rear was fixed I had to go back and forth with them and my insurance company to get my car back in to get fixed. At this point I realized I had to micromanage the people who were supposed to fix my entire car to ensure it was actually done. I had coordinated with Jen to get the parts ordered and she assured me they’d be in by Monday. When I hadn’t heard back from them on that Tuesday I called and they let me know that the parts may not be in until that Friday or following week. I reminded her that when we spoke last week that she assured me that my vehicle would be able to be fixed this week as I’m only in Duluth one week a month. She was busy and told me she’d call back.
When I received a call back 15 minutes later it was somebody else letting me know that now the parts would be in that night and I could drop my car off before their 8am opening and pick it up that same afternoon. I dropped my vehicle off and again didn’t hear anything back. I called later that day at 3:30 and Jen let me know that my vehicle wouldn’t be fixed until the next day. I again reminded her of what she had previously assured me of. She again was too busy to talk and called me back shortly after letting me know I could pick my vehicle up within a half hour.
At this point I decided I should talk with the manager about my less than ideal experiences with Arrowhead. I was transferred to Travis who I explained the situation to. When I mentioned that they didn’t fix ALL of my vehicle the first time I brought my vehicle in he interjected that, “sometimes we have up to 50 cars, so things get missed.” This amazed me that they would admit that sometimes they have too much work so they just don’t fix the entirety of the car. As a well-known auto body shop I would hope that I wouldn’t have to double check their work and make sure they did their jobs.
Two months after my initial contact with Arrowhead I have my vehicle back with a very strong opinion of their terrible service. I’ve spoken with my insurance company and they’ve had several issues like this with Arrowhead lately. They will be reassessing their “in-network” status and I would never bring my car back to them if they were the last shop in the area.